Zara Home Reviews Read Customer Service Reviews of www zarahome.com
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They told me they only offer refunds if the item is returned & it takes days for the refund to arrive. However, what I purchased was a Christmas present for my little boy I spent £170 on 2 toys. You would expect them to be high quality. Once I had put them together they were both faulty. 3 days before Christmas, I expected them to offer a replacement and I would send the others back.
Useless company and a waste of time and money trying to chase updates. Their webchat is a disgrace and their WhatsApp is not functioning, only automated messages. I will not be shopping at Zara again. It’s been more than a week that Zara is claiming that they have delivered my package yet I still haven’t received it.
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However, sometimes the quality doesn't reflect the price. I had to return a rug I bought as it was fraying within a few days, even though it was a pricey rug. Easy to purchase online or in store. Easy delivery and returns options.
I already indicated that I could otherwise also pick up the product myself in one of their stores, but that was not allowed. It used to be a very satisfying experience in the past but lately designs, prices and service has been the opposite. Bought the white wastepaper basket with lid. The corners were rusted and the paint chipped off. High price for a low quality item.
I usually don't write negative …
Talked with customer service about exchange or refunds they told me to email to Zara with picture proof. Took the pictures and sent to Zara. The most frustrated and enraged experience with shopping is with this company. They replied me this is not related to manufacture defect and I paid full price for it.
Called again after a week of not receiving anything. Now it was up to the delivery person according to Zara. Something that I, as a customer, have little recourse to. They would investigate and if the product could not be found they would refund me . I would receive another email about this. Both items still had a price tag, with one of the products having a price that was lower than I paid myself.
Long wait at tills
I contacted customer services Sunday and yesterday who... Use this comments board to leave complaints and reviews about Zara.com. Discuss the issues you have had with Zara.com and work with their customer service team to find a resolution. Extremely disappointed with the level of customer support and service given from an online purchase. The delivery was extremely quick.
Worst costumer service I have ever experienced in my life. Zara advises me to send in my discoloured pants 4 weeks ago and I was promised a refund. 4 weeks have passed and I have called multiply times in regards to some sort that of store credit refund... They have all been unhelpful and rude, and threatened to close my case.
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I had three items to be delivered in two parcels both parcels came but only received two items. How to turn your bathroom into a bathroom like in a five-star hotel? Just thanks to this awesome shop. Zara Home has a wide range of different accessories, but mainly I love them for bathroom accessories. I should also note that all products are of very high quality and you wil be used them for very long. Also i love them for fast and safe delivery, no problems with transportation, cause packing is good.
Ultimately, as a customer, you are in between and, in addition to losing a lot of time, you also lose confidence in a company like Zara Home. "The items are being shipped from outside the country, once the shipment is here the order will be packed and delivered." ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Companies can ask for reviews via automatic invitations.
The delivery didn't update with UPS for almost 2 weeks, I continuously tried to track with UPS but it just said delay. I called Zara - they gave no assistance on multiple occasions. Then I just had a notice to say one of the two packages had been refunded and returned to sender. When I spoke to UPS, this was half of the shipment and it had been refunded as Zara actually hadn't even sent it out.
Just not worth the headache if you don't like something. Will personally not purchase something from Zara home ever again. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
Terrible experience in trying to return a table. Without exaggeration, made 7 calls to get the return picked one. Kept being ordered, nothing happened. Still in the process of getting this returned.
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